At Eco-pliant there is no minimum order requirement for stock items that are held domestically in the US. There may be minimum order requirements for custom products that are manufactured specifically for a customer or imported from outside of the country.
There are two ways to receive free shipping on your orders.
1) Guests and Emerald Basic – Free shipping on all orders over $250.
2) Emerald PRO – All Emerald PRO members receive free shipping on every order, no exceptions. All you need to do is create an account and schedule a call with us to have an introduction call. Once we enable your account as Emerald PRO, you’ll enjoy free shipping and the rest of the PRO benefits!
Yes, you may request samples. However, free samples are reserved for Emerald Members only. In order to become a member, you must sign up through one of our web forms. Emerald Memberships are completely free and come with several perks and features.
Our packaging products come in an array of different materials and substrates. These materials range from bagasse fiber to PLA to kraft paper. For more information on our packaging materials, visit our knowledge base section on Materials here.
Yes. For Members, our pricing is tailored to fit your exact purchasing habits. The more you purchase, the more you save. We always strive to provide the lowest possible pricing. When we offer competitive prices, it allows our customers to thrive and grow, which helps us grow too!
Lead times can vary by customer location, product location, and more. Our average lead time from when an order is placed to time of delivery is 2 days.
To further clarify, on the East and West Coasts, if you place your order before 12pm, our average delivery lead time is end of the next day. We use the most reliable carriers and shipping methods to ensure timely delivery on every order. You’ll also receive tracking updates every step along the way.
Yes, absolutely. We love helping our customers bring their brilliant custom designs to life. We have a wide range of product categories that are customizable. Minimum orders do apply to custom packaging.
We vet every single product we bring into our catalog. From physical testing to supplier background checks, you can rely on Eco-pliant to only provide the highest quality eco-friendly packaging products. We know that eco-friendly materials may come with their own challenges. We’ve made it our duty to weed out the bad ones and only provide products that are durable with no sacrifice to function.
We have a simple yet comprehensive return policy to ensure confidence in our services and products. Sometimes accidents happen, and we will always make it right. For more information, check out our Return Policy.